A New Breed of MSSP: The Respond Analyst Powers Comprehensive Security Monitoring for Leading Next-Gen MSSP CyberPeak
Company Size
11-200
Region
- America
- Asia
- Europe
Country
- India
- United Kingdom
- United States
Product
- Respond Analyst
Tech Stack
- Cloud-first solutions
- Automated solutions
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Endpoint Security
- Cybersecurity & Privacy - Network Security
- Cybersecurity & Privacy - Security Compliance
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Cybersecurity
- Regulatory Compliance Monitoring
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
- System Integration
About The Customer
CyberPeak Solutions is a small but ambitious managed security service provider (MSSP) with a team of approximately a dozen full-time employees. The team is diverse, with members from various parts of the U.S., the U.K., continental Europe, and India. Despite its small size, CyberPeak manages to secure more than 5,000 endpoint devices. The company is known for its technical proficiency and efficient service agreements, which are tailored to meet the specific needs of each client. CyberPeak aims to overturn the traditional managed services industry paradigm by leveraging intelligent automation and advanced software solutions to provide superior cybersecurity monitoring.
The Challenge
CyberPeak Solutions faced a significant challenge in providing consistent and reliable cybersecurity monitoring to its clients. Despite their technical proficiency and efficient service agreements, there was a disparity between the perceived and actual quality of cybersecurity monitoring. Clients often believed they were receiving comprehensive monitoring, akin to a full-scale security operations center (SOC), but in reality, the monitoring was limited and often handled by a single individual. This co-managed services model left CyberPeak's team frustrated and concerned about potential gaps in their security coverage. The company needed a solution that could enhance their monitoring capabilities without requiring a large team of analysts.
The Solution
To address the challenge of providing consistent and reliable cybersecurity monitoring, CyberPeak Solutions implemented the Respond Analyst. This solution was a natural fit for CyberPeak's cloud-first and highly automated solution stack. The Respond Analyst leverages intelligent automation to monitor the full volume of logs and events generated by clients' systems. This approach allows CyberPeak to offer near-infinite Tier 1 capabilities, effectively replacing the need for a large team of human analysts. The Respond Analyst helps CyberPeak parse through the tremendous amount of log data to identify the most relevant information, thereby enhancing their ability to protect clients. The implementation of the Respond Analyst has significantly improved CyberPeak's monitoring capabilities, allowing them to provide more comprehensive security services to their clients.
Operational Impact
Quantitative Benefit
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