A Large Telecom Provider Saves 76,000 Hours Over Two Years With NLG
Company Size
1,000+
Region
- America
Country
- United States
Product
- Quill
Tech Stack
- Natural Language Generation (NLG)
- Artificial Intelligence
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Machine Learning
- Analytics & Modeling - Natural Language Processing (NLP)
Applicable Industries
- Telecommunications
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Digital Thread
Services
- Software Design & Engineering Services
- System Integration
About The Customer
The customer is a large telecom provider with a significant presence in the telecommunications industry. The company is focused on delivering high-quality communication services to a broad customer base. With a large workforce and extensive operational processes, the company is constantly seeking ways to improve efficiency and reduce costs. The CFO, in particular, is keen on leveraging advanced technologies to streamline business processes and enhance overall productivity. The company has a history of adopting innovative solutions to stay competitive in the fast-paced telecom sector.
The Challenge
The CFO of a large telecom provider was looking for areas to automate business processes to cut costs and drive operational efficiencies. Reporting processes, in particular, were extremely time consuming and limiting to the growth of their business. They approached Narrative Science to better understand how Natural Language Generation (NLG) was being used by Financial functions to drive digital transformation.
The Solution
Narrative Science came on-site to lead a week-long value assessment workshop where they worked together to identify over 25 reporting processes that displayed the characteristics for high ROI opportunities with NLG. The two organizations built out a multi-year roadmap to deploy NLG applications across the Finance function and set specific project objectives that contributed to the broader transformation goals of the CFO. The 25 reports were targeted for the first year. Narrative Science's Quill software was used to automate these reporting processes, transforming data into easy-to-understand reports and stories. This automation allowed the telecom provider to generate reports at a much higher scale and consistency, ensuring that the same metrics and voice were used across the entire organization.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Vodafone Hosted On AWS
Vodafone found that traffic for the applications peak during the four-month period when the international cricket season is at its height in Australia. During the 2011/2012 cricket season, 700,000 consumers downloaded the Cricket Live Australia application. Vodafone needed to be able to meet customer demand, but didn’t want to invest in additional resources that would be underutilized during cricket’s off-season.
Case Study
SKT, Construction of Smart Office Environment
SK T-Tower is the headquarters of SK Telecom. Inside the building, different types of mobile devices, such as laptops, smartphones and tablets, are in use, and with the increase in WLAN traffic and the use of quality multimedia data, the volume of wireless data sees an explosive growth. Users want limitless Internet access in various places in addition to designated areas.
