A Day in the Life Of… A Section Manager
Company Size
1,000+
Region
- America
Country
- Canada
Product
- FleetFocus
- FuelFocus
Tech Stack
- Oracle scripts
- Crystal Reports
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Fleet Management Systems (FMS)
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Fleet Management
Services
- System Integration
About The Customer
The City of Ottawa is the fourth largest city in Canada and the second largest in Ontario. It is located in the eastern part of the province, near the border with Quebec. The city has a population of over 934,000 people and covers an area of 2,778 square kilometers, making it the largest city in Canada by land area. The city is responsible for providing a variety of services to its residents, including public transportation, water and sewer services, public health services, and more. The city's fleet department, where Shawn Smithson works, is responsible for managing the city's fleet of vehicles and equipment, which includes everything from police cars and fire trucks to snow plows and garbage trucks. The fleet department also manages the city's fuel sites, which are used by city employees.
The Challenge
Shawn Smithson, the Section Manager for Fleet Information & Fuel Systems for the City of Ottawa, is responsible for managing fleet technology and supporting the mechanics, stores personnel, admin staff, and city employees who use the city's 23 fuel sites. His role involves researching new technology and initiatives that could benefit the fleet. The City of Ottawa uses both FleetFocus and FuelFocus, and Smithson spends a significant portion of his day in the software, finding new ways to optimize it for their fleet. During the city’s implementation and upgrade to newer, more secure versions of the software, Smithson and his team were pushed to create manuals, policies, and procedures that would be effective tools for explaining the city’s unique utilization of the highly customizable software.
The Solution
The City of Ottawa utilizes two critical elements of effective fleet management: fleet management software and fuel management software. AssetWorks FleetFocus and FuelFocus provide both of these critical elements of management, all while remaining fully integrated with each other. This integration optimizes their fleet by verifying that the drivers and vehicles at the pump are accurate in order to ensure correct fueling, providing real-time information from the pump to the software, and cost savings through increased security and precise data for billing. Smithson and his team also develop their own Oracle scripts and Crystal Reports, manage the laptops the staff use, and have created unique user manuals and procedures for the software.
Operational Impact
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