300K Files Locked by Ransomware? No Problem for PCS and Datto
Company Size
11-200
Region
- America
Country
- United States
Product
- Datto Total Data Protection
- Datto BDR
Tech Stack
- Backup and Disaster Recovery (BDR)
- Cloud Storage
- Remote Monitoring
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries
- Finance & Insurance
- Professional Service
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Cybersecurity
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
- System Integration
About The Customer
Pittsburgh Computer Solutions (PCS) is a managed services provider (MSP) that works closely with clients to ensure their businesses stay operational, regardless of the cyber threats they may encounter. PCS leverages Datto's backup and disaster recovery (BDR) solutions to provide greater flexibility and control over customer data. Datto's simplicity and ease of use allow PCS to manage all their clients under a single pane of glass, monitor backups, and remotely fix any errors. This partnership has been particularly beneficial for PCS in maintaining business continuity for their clients, including an accounting firm that recently faced a severe ransomware attack.
The Challenge
Early one morning, an accounting firm client of PCS found themselves unable to access any of their files. PCS quickly diagnosed the issue and discovered that a phishing email clicked on by two employees had let ransomware into their systems, instantly locking over 300,000 critical business files. This situation posed a significant threat to the firm's operations, especially given the sensitive client data and strict government deadlines they handle regularly. The ransomware attack could have resulted in major long-term damage, data loss, and operational disruption if not addressed promptly and effectively.
The Solution
PCS utilized Datto's backup and disaster recovery (BDR) solution to address the ransomware attack. They worked with Datto support to restore the accounting firm's data from the most recent backup. The restoration process was straightforward and efficient, allowing PCS to mount the shares and restore all the locked files quickly. The ease of use and automation provided by Datto's solution played a crucial role in the swift recovery. PCS highlighted the superior responsiveness and support from Datto, which ensured that any issues were resolved promptly, unlike other vendors with longer service level agreements (SLAs). This quick resolution allowed the accounting firm to resume their operations without significant downtime or data loss.
Operational Impact
Quantitative Benefit
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