1E Shopping Gives Users Self-Service Access to Applications
Customer Company Size
Large Corporate
Product
- 1E Shopping
- Nomad
- AppClarity
Tech Stack
- Microsoft System Center Configuration Manager
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Pharmaceuticals
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The customer is a large pharmaceutical company with a workforce of 60,000 employees. The company faced significant challenges in managing software requests and installations, which were previously handled manually by the IT helpdesk. This manual process resulted in long lead times, often taking up to five days for users to receive the requested software. The company sought to improve efficiency and user satisfaction by implementing an automated solution that would allow users to self-service their software needs. The pharmaceutical company operates on a global scale and has a strong focus on streamlining its IT operations to reduce costs and improve productivity.
The Challenge
The pharmaceutical giant needed a quick and easy way for its 60,000 users to select and download software that they need, when they need it. There were two challenging areas that needed to be radically improved, the long lead times to get things packaged and to get software onto desktops which was, in the main, a manual process. The situation was far from satisfactory and so the company sought to automate the process and selected 1E Shopping whereby users would be able to select, download and install software in just a few minutes by themselves.
The Solution
As part of a larger initiative for streamlined systems management and automated OS deployments, the organization selected a number of 1E’s IT Efficiency solutions, including Nomad, AppClarity, and Shopping. 1E Shopping, the Enterprise App Store solution, was initially rolled out to ensure users can select software and download it to their desktop within minutes. The company customized the look and feel of the portal with familiar branding and colors, and also renamed it. The self-service automation of the request, approval, and delivery process means users can download the software and services from the enterprise app store within minutes, dramatically reducing the number of software requests that go through the helpdesk. Additionally, AppClarity was used to provide visibility on software usage and entitlement, helping the company manage its software licenses more effectively and remain compliant with vendor agreements.
Operational Impact
Quantitative Benefit
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