#1 Disability Insurance Provider Avoids $7 Million in Real Estate Costs, Saves $350K Annually in Improved Workflows with ARCHIBUS
Company Size
1,000+
Region
- America
- Europe
Country
- Ireland
- United Kingdom
- United States
Product
- ARCHIBUS Real Property & Lease Management
- ARCHIBUS Space Management
- ARCHIBUS Building Operations Management
- ARCHIBUS Furniture & Equipment Management
- ARCHIBUS Web Central
Tech Stack
- Web-based ARCHIBUS implementation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Applicable Functions
- Business Operation
- Facility Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Unum is a Chattanooga, Tennessee-based insurance company, formed from the merger of Unum of Portland, Maine, and Provident Life and Accident Insurance Company of Chattanooga, Tennessee. It is the largest disability insurance company worldwide, providing employee benefits including disability insurance, critical illness insurance, long-term care insurance, and life insurance. Unum has been the leader in group and individual disability insurance and group long-term care insurance for 32 consecutive years in the U.S. In the UK, the company is the leader in group income protection and critical illness coverage. With 10,000 employees in the U.S., Ireland, and the UK, Unum manages over 3,000,000 square feet of office space across its major locations and field offices.
The Challenge
The inability to quantify their space portfolio and automate rent allocation and tracking was a significant problem for Unum from a real estate perspective. Additionally, there were no common standards or audit ability for corrective and preventive maintenance work requests. The company realized it was time to automate its real estate and facilities management functions to eliminate manual facilities management practices based on data contained in Excel spreadsheets. This need for automation was driven by the large user base, continually expanding applications scope, and integration capabilities required to manage their extensive real estate portfolio effectively.
The Solution
Unum chose a Web-based ARCHIBUS implementation as the software platform to standardize and streamline its real estate and facilities management processes. The company implemented ARCHIBUS Real Property & Lease Management, Space, Building Operations, and Furniture & Equipment Management applications. The base system took approximately four months to become operational. Starting with collecting and sharing basic information on property details and facilities operations, Unum integrated and improved process workflows and consolidated standards with a single Web-based system as a portal. This approach allowed for the reduction of legacy systems, improved workflow, and accurate metric reporting.
Operational Impact
Quantitative Benefit
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