Blackstone, a leading investment firm, faced a significant challenge in managing its third-party cyber risk. With a rapidly growing business, a robust vendor ecosystem, and a portfolio of over 100 companies, Blackstone needed a solution that could efficiently and effectively manage its third-party cyber risk. The existing risk management program, initiated in 2012, was based on spreadsheets and phone calls, which was not scalable to keep up with the 4 to 6 new vendors coming on board every month. This challenge was not unique to Blackstone, as their entire portfolio of companies shared the same issue. The companies were using different methodologies to support their risk programs, there was a lot of overlap among common vendors being assessed by multiple companies, and findings from assessments were rarely shared.

In 2016, Arizona Public Service (APS) decided to enter the California ISO (CAISO) market, which allows them to sell power into the California market. One of their key assets was Sundance, a 420 MW unmanned peaker plant located 50 miles outside Phoenix. The entry into the CA energy market meant that starts tripled and run hours doubled almost immediately at the plant. They started looking for wireless Predictive Maintenance (PdM) system because the running hours were typically when no one was on site, which meant that traditional forms of PdM were not possible. Typically, a specialist would collect vibration and other condition data on equipment, but it had to be taken during operation, and it was difficult to get personnel out to the site.“Reliability was foremost on our minds,” commented Don Lamontagne, Supervisor of Equipment Reliability Engineering. “We faced huge loss of potential revenue, as well as fines if we weren’t able to generate power when it’s needed.”

DOEE identified intelligent retention as an important option for limiting wet-weather discharge, storing water on-site for use, and informing future improvements to District infrastructure.

Vodafone Hungary, after acquiring UPC Hungary, was faced with the challenge of transforming, rationalizing, and consolidating its complex IT and operational support system (OSS) landscape. The company needed a middleware solution that could manage its nearly one million subscribers and cater to fixed voice services as well as cable and gigabit passive optical networks (GPON) network based broadband services. Other transformation goals included bulk order management, legacy service migration, maintenance of service and resource inventory, and fixed IP address management. The challenge was to simplify the order orchestration process and streamline the operations.

Chamberlain is the world’s largest garage door opener manufacturer. The company sells its products under several brand names and channels and is popular both for DIY and professional installations. After intensive market research among homeowners, Chamberlain confirmed a common usability issue that impacted a significant majority of its customers: the “U-Turn Problem”.A few minutes after leaving their home, most garage door opener owners experience a nagging worry about whether they closed their garage door. Many homeowners will actually turn their car around and drive back home just to double-check. Wanting to improve the consumer’s user experience with their products, Chamberlain’s connected garage door opener project was born. Chamberlain now markets their Internet-connected garage door openers as a “peace of mind” purchase and reports that their customers open the app an average of four times per week.

Oil and gas producers face serious consequences if a downhole safety valve fails. In many cases, both company policy and government regulations require the well to be shut in for safety and environmental reasons. Some intervention-based tools allow the well to return to production, but unfortunately these tool designs, often decades old, are fraught with technical challenges, which can diminish the total production potential of the compromised well and the range of the well’s functionality.Tendeka, a provider of completions technology to the oil industry, developed an innovative smart valve that relays information bi-directionally from the downhole to the surface and can also be controlled wirelessly from the surface. The valve transmits regular wireless signals to the surface, which convey important information about downhole conditions and well operations. The valve allows wells to be returned to production during testing, while also providing the required downhole closure capability, should it become necessary to shut in the well. With this deployment of Electronic Ambient Valve (EAV) and Edge Data Storage (EDS) technology, Tendeka wanted to prove that continuous monitoring of the valve function could be conducted by both the operator and Tendeka personnel in headquarters.

Thales Digital Identity and Security (DIS) is a multifaceted enterprise, providing IT and security services for IoT government programs, banking, mobile encryption, and biometrics. The company began its journey to the cloud after recognizing the benefits of Amazon Web Services (AWS), which allows flexibility of the public cloud in terms of costs and diversity of services. The team quickly moved a dozen legacy solutions to AWS by lifting and shifting, the main objective being to keep customers happy while respecting the service-level agreement. However, after implementing AWS, Thales DIS found it was difficult to control cloud costs. The cloud providers’ native tools they were using were not able to answer all of their needs. The team soon recognized the need for a comprehensive cloud management platform to attain visibility into the growing cloud environment and to implement cost optimization practices.

Tata Power Skill Development Institute (TPSDI) was established to empower individuals with employable skills, primarily in the power and associated industries. The institute aimed to address the skill gap in the Indian Power Industry by offering module training and certification across a broad spectrum of employable skills. However, TPSDI faced a challenge in making its courses accessible to a wider audience, including disadvantaged sections of society and those below the poverty line. The institute needed a platform to provide real-time information about its profile, facilities, leadership team, training hubs, and most importantly, its online courses. The platform also needed to allow students to register for these courses and provide details for upcoming and previous webinars, including registration links and video access.

The client's go-to-market teams weren't accustomed to attracting new buyers in the digitally networked world. These prospects come from an evolving demographic — millennials and Gen Z who were increasingly adopting the new ways of evaluating options online and making reservations.There were three key challenges that the client was facing.Outdated and aging systems (legacy core)Inadequate web presence and e-Lack of predictive customer understanding and analytics

• Lack of complete visibility into status of individual transactions• Absence of consolidated view to manage operations and optimize use of cash reserves• Reliance on a slow, expensive, and outsourced process to develop, test, and deploy new transaction formats

The customer, a national grocery retailer with over 1,900 stores across 20 well-known banners, was facing a significant challenge in centralizing energy management due to the multiple divisions, disparate building management systems, and a large variety of hardware in their portfolio. The customer had a series of public energy commitments aimed at reducing their carbon footprint. They required a solution that would provide real-time visibility into the performance of their refrigeration, HVAC, and lighting systems at the equipment level across their enterprise. They also needed to achieve energy reductions that would meet corporate ROI requirements, proactive maintenance processes on identified energy and building efficiency opportunities, the ability to validate energy savings through a Measurement & Verification (M&V) process, and the ability to integrate multiple IoT data points into one centralized platform.

The client, a leading service provider to the international engineering industry, was facing significant challenges in tracking and managing the status of shipments. The existing legacy systems and manual processes were cumbersome, time-consuming, and prone to errors, leading to inaccuracies and productivity losses. The client required a solution that could improve visibility, efficiency, quality of service, and profitability by tracking the lifecycle of shipments. The need was for a solution that could provide real-time tracking of worldwide shipment details, and could be maintained within the SharePoint environment for reporting and analytics.

Parkeon, a global leader in urban mobility technology, had a vision to transform their devices into a new channel for a wide range of city services, creating a developer ecosystem or an 'app store' for meters. The company aimed to create multi-service kiosks that are fully integrated into the Smart City ecosystem, allowing partners to build and deliver additional services through their devices. However, a significant challenge was connecting and integrating these new terminals with the company’s back-office business systems. Parkeon had been using its own network for device connectivity, but with the trend towards the Internet of Things, they realized they needed a more robust connectivity solution than they could build themselves. They needed a solution that could manage deployed meters and integrate the connectivity part of the solution.

SAP SE, a leading enterprise applications and cloud services company, was looking to expand its offerings by launching a cloud platform to deliver SAP solutions. The goal was to create comprehensive software-as-a-service (SaaS) and platform-as-a-service (PaaS) offerings that would allow existing customers to reduce their infrastructure investments and lower barriers to entry for potential new customers. However, to meet the demand for always-available business applications, SAP needed to ensure its cloud offering would meet enterprise requirements. This meant that the platform had to be stable, secure, and highly flexible, with no margin for service interruptions or maintenance windows. As the company's cloud business was expanding rapidly, it was also crucial to use resources as efficiently as possible to realize economies of scale, increase profits, and build a sustainable SAP cloud business model.

A large U.S.-based manufacturer of high-performance semiconductors was facing a significant challenge in optimizing the manufacturing process of its wireless products. The company, which designs and delivers a broad set of cutting-edge products including radio frequency filters, amplifiers, modulators, attenuators, and more, was experiencing lower than expected overall yield in some of its most complex products. This was affecting the company's productivity and profitability, and there was a need for a solution that could predict low-yield wafers early in the process and identify process improvements to increase overall yield.

StepStone, a leading digital recruitment platform, was faced with the challenge of ensuring the security of highly sensitive personal information of jobseekers worldwide. As a rapidly expanding business with a growing presence in the U.S. and plans to enter new markets, StepStone was increasingly vulnerable to sophisticated and numerous cyberattacks. The company's existing antivirus products were no longer sufficient to protect against these threats. StepStone's platform delivers over 100 million job applications per year to over 150,000 employers, averaging three million page views and one million site visits in a typical month. The company needed a robust security solution that could effectively protect endpoints, which were identified as typical ingress paths for cyber threats.

IIIEPE was looking for a faster, less expensive approach for deploying Moodle-based online learning environments that would still enable the Institute to meet high service standards.IIIEPE evaluated firms that could assist with this project and decided to work with IT Era.

The company's challenges are as follows;Manual errors in warehouse management.Problems such as inventory theft, delayed shipment, and the need for double verification of inventory

The Creche and Kindergarten Association Limited (C&K), a leading non-profit organization in Australia, faced significant challenges in managing its IT service management (ITSM) tool. With over 350 centres across Queensland, C&K was struggling to scale its processes, systems, and IT infrastructure to meet the demands of its expanding operations. The existing ticketing system was inadequate, leading to misrouted tickets, miscommunication, and a lack of visibility. The system's inability to categorize and route tickets to the right team resulted in confusion and inefficiency. Additionally, the workload was unmanageable, leading to employee burnout. The approval process was cumbersome, involving 10-12 pages of handwritten paperwork and uploading this information onto an external government portal. The lack of a priority matrix and SLA management led to ticket resolution times ranging from 2 days to 2 weeks, causing chaos and frustration.

Jeanswest, a renowned denim brand with over 230 stores across Australia and New Zealand, was facing challenges with its customer service operations. The company's customer base is highly loyal and engaged, with 70% of all purchases coming from existing loyalty program members. However, as Jeanswest continued to grow, its legacy customer service platform started showing gaps that threatened its ability to maintain its high level of customer service. The primary channel used for customer service was phone, but the legacy system was unable to cope with increasing call volumes, capture missed calls effectively, or provide a robust reporting structure. This lack of visibility into customer queries and siloed operations was hindering Jeanswest's ability to optimize call rosters and gain insights into its customers' preferences.

MISA, an online fashion retailer, faced a significant challenge in managing customer support and communication during the COVID-19 pandemic. The shift in consumer behavior towards online shopping led to an explosive growth in digital footfall, increasing MISA’s average number of orders from 30-50 a day to about 70-100 a day. This surge in orders resulted in higher support volumes, with customers frequently enquiring about their orders and delivery status. The team struggled to prioritize issues as their existing email systems ordered conversations based on the latest response rather than the urgency of the queries. Additionally, the shift to remote work due to the pandemic raised concerns about effective team collaboration and communication. MISA also faced the challenge of dealing with repetitive customer queries, which were time-consuming and redundant.

BAC Credomatic, a leading bank in Central America, was faced with the challenge of providing a consistent and empathetic digital experience to its customers across six different countries. The bank aimed to build loyal and long-lasting relationships with its customers through its digital products and services. However, the challenge was to innovate and strengthen its digital presence without compromising on empathy and approachability. The bank was in search of an automated solution that could help them achieve this goal. The solution needed to be capable of handling customer queries efficiently and effectively, while maintaining a human touch.

Auto Avaliar, a leading B2B automotive eCommerce platform for used vehicles in Brazil, was facing challenges with its legacy data center infrastructure. The company was poised to expand into new markets, but the existing infrastructure could not cost-effectively or efficiently scale to support additional users, new applications, and evolving security requirements. The company needed a reliable, secure, and fast cloud-based platform to support its growth and meet its security needs. Furthermore, Auto Avaliar required a knowledgeable partner to assist with the migration to the new platform and provide ongoing consulting services.

bonprix, an online international fashion and homeware retailer, was facing challenges with its traditional on-premises data warehouse setup based on Teradata and a data lake based on Cloudera Hadoop. As the amount of raw data the company collected grew, storage costs rose. The company also had to deal with the complexity of managing two different systems for structured and unstructured data. This not only made data comparison difficult but also hindered the enhancement of their machine learning and artificial intelligence capabilities. bonprix wanted a solution that would allow all their data to be in the same place, be more cost-effective, and enhance their machine learning and artificial intelligence capabilities.

Orbus Software, a leading global provider of software solutions for Enterprise Architecture, Business Process Analysis, and Application Portfolio Management, faced a significant challenge. The company needed to expand the testing capabilities and reduce the time to market of iServer, their core product. The intense competition in the market and the high expectations of customers for upgraded offerings made time to market a critical factor for the company. Additionally, Orbus had an extensive manual Quality Control (QC) web team, which resulted in operational overheads with regression testing. The test case base was also large and difficult to maintain.

The client, a leading provider of electric vehicle (EV) charging stations operating in the USA and multiple other countries, was looking to expand their business to the EU market. However, their expansion was hindered by their legacy systems, which had become inefficient and difficult to support. The outdated systems were slowing down the company's growth and competitiveness in the market. The client needed to modernize their existing systems and develop new solutions to facilitate their expansion into the EU market.

MASMOVIL Group, the fourth largest telecommunications operator in Spain, was facing a challenge in extending its technological capabilities to build efficient and secure software products. The company needed to streamline its document management workflow and cross-selling to customers. The goal was to develop a solution that would ensure effective document management and build a cross-selling platform that would help their employees offer various tariff packages and discounts to their customers. The challenges included developing an intuitive UI using JavaScript (React), developing back-end for the Producto app with Java, ensuring the interaction of front-end and back-end through Apigee, building a Java project with Maven and Docker on the CircleCI platform, deploying applications to Kubernetes with the help of Helm, developing new microservices, designing Data Structures on the persistence layer, integration with an external CMS (Contentful), and working on improving the system’s performance.

WBS TRAINING, a large provider of various training services, was facing challenges with their legacy monolithic learning management system and a desktop-based student management application. The learning management system consisted of several monolithic parts that required multiple authentications and constant synchronization, a process that was burdensome and could take several hours to complete. This resulted in low system performance and long loading times, hindering employee productivity. Similarly, the desktop application for student management, used to create learning course offers for students, was also plagued with performance issues. To boost their operational efficiency and ensure a smooth experience for students, WBS TRAINING decided to redesign their legacy learning management system into a unified platform and modernize the student management application.

Currencycloud, a global B2B platform delivering cross-border payments as a Service, was in need of accelerating the development of their white-label Currencycloud Direct application. The company was an emerging player in the UK fintech arena with a basic product and funds raised through funding rounds. However, scaling teams in London proved to be time-consuming and expensive. The company was looking for an efficient way to expand their in-house team without incurring high costs and wasting valuable time. This led them to consider partnering with a nearshore partner to aid in the development of their products. Over the years, N-iX became a strategic partner for Currencycloud, contributing significantly to the development of their core products.

Efficio, a UK-based consulting company with a global presence, was facing challenges in streamlining its procurement processes. The company was heavily reliant on manual operations, which were not only time-consuming but also prone to errors. The company's key objective was to eliminate the manual work involved in conducting research and analyses. To achieve this, Efficio needed to extend their technological capabilities to build efficient and secure software products. However, they lacked the necessary resources and expertise to develop these solutions in-house. Therefore, they needed a reliable tech partner to help them develop a number of automation solutions.