Case Studies > WELL ROOM's Virtual Healthcare Platform: A Case Study on the Power of IoT

WELL ROOM's Virtual Healthcare Platform: A Case Study on the Power of IoT

Technology Category
  • Platform as a Service (PaaS) - Application Development Platforms
  • Sensors - Camera / Video Systems
Applicable Industries
  • Healthcare & Hospitals
  • National Security & Defense
Applicable Functions
  • Product Research & Development
  • Quality Assurance
Use Cases
  • Tamper Detection
  • Visual Quality Detection
Services
  • System Integration
  • Testing & Certification
About The Customer
WELL ROOM is a Japan-based company established in April 2021 as a subsidiary of Mitsubishi Estate Co., Ltd. The company provides a multilingual healthcare service for companies that employ foreign employees. WELL ROOM offers a variety of services, including referrals to medical institutions for health check-ups and virtual mental health/industrial physician consultations. The company aims to support the health and wellbeing of all employees, regardless of nationality or native tongue, by providing access to a variety of healthcare services in their preferred language. WELL ROOM's services are particularly beneficial for foreign residents in Japan, who often face challenges in receiving adequate support regarding physical health, mental health, and medical care due to the lack of medical facilities with multilingual capabilities.
The Challenge
WELL ROOM, a subsidiary of Mitsubishi Estate Co., Ltd., was established in April 2021 to provide multilingual healthcare services for companies employing foreign employees in Japan. The challenge was to build a video platform that would enable online mental health and occupational health consultations for foreign nationals living in Japan. The increasing number of foreign residents in Japan has led to a growing demand for multilingual healthcare services. However, the lack of medical facilities with multilingual capabilities posed a significant challenge. WELL ROOM aimed to address these issues by providing a variety of services, including referrals to medical institutions for health check-ups and virtual mental health/industrial physician consultations.
The Solution
The solution to WELL ROOM's challenge was the Vonage Video API, a high-quality online consultation platform that was implemented quickly and at a low cost. The platform offers excellent audio and image quality and secure connections to healthcare professionals around the world. The Vonage Video API can be embedded directly into an existing application, site, or platform, eliminating the need for additional downloads or third-party access links. The development and operation of WELL ROOM were supported by Arsaga Partners, a company that helps businesses in Japan launch new DX-driven businesses, solve problems, and realize their potential. WELL ROOM's service includes a referral service for medical institutions offering multilingual health check-ups, a mental health consultation service, an industrial physician consultation service, and an appointment management system for each of these services.
Operational Impact
  • The implementation of the Vonage Video API has resulted in a simple, convenient, all-in-one solution for WELL ROOM. The platform has enabled meaningful patient and provider experiences across channels, with security and data privacy best-practices and best-in-class video quality that rivals in-person interaction. From an engineer's point of view, the ease of development was a key evaluation point. The Vonage Video API is easy to implement the necessary functions, while the number of participants, screen layout, and other aspects of the design can be flexibly changed at the discretion of the developer, providing an excellent balance between functionality and freedom. WELL ROOM's success has inspired the team to imagine a future of innovation and customer growth, fueled by the power of Arsaga Partners and the Vonage Communications Platform.
Quantitative Benefit
  • High-quality online consultation platform implemented quickly and at a low cost
  • Excellent audio and image quality
  • Secure connections to healthcare professionals around the world

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