Digital Transformation of Incident Reporting: A Case Study of Glasgow City Council
Technology Category
- Infrastructure as a Service (IaaS) - Public Cloud
Applicable Industries
- Cities & Municipalities
- Healthcare & Hospitals
Use Cases
- Onsite Human Safety Management
- Smart City Operations
Services
- System Integration
About The Customer
Glasgow City Council is the largest local authority in Scotland, employing just under 32,000 people to deliver essential services to the city and its 600,000 residents. The council manages a large estate across the city, including schools, care homes, garages, and offices. The council's organizational values prioritize people, making it crucial that their health and safety management reflects this commitment. The council sought to improve its incident reporting and management system to ensure immediate notification of incidents and provide intelligence for continuous improvement.
The Challenge
Glasgow City Council, the largest local authority in Scotland, was facing challenges with their paper-based methods for managing accidents and incidents across their large estate, which includes schools, care homes, garages, and offices. The traditional system relied on telephone calls or forms, which could take weeks to process and often resulted in loss of crucial information. The council needed a system that would allow immediate notification, especially in the case of serious incidents, and provide intelligence for continuous improvement. The council's primary goals were to identify and respond to a serious incident immediately and collect their incident data in a way that they could monitor trends and make appropriate improvements.
The Solution
To address these challenges, the council went out to tender for an Accident and Incident reporting system. After a rigorous tender process, Info Exchange was appointed for its highly configurable solution. The platform, named HandS by the council, was implemented and is now used to monitor a wide range of events across various premises and public areas. The system was enhanced to provide users with one incident management form and through the software’s conditional and dynamic questioning functionality, the appropriate questions are asked depending on the incident type. Calculations were built into the council’s incident form and workflow management was configured to notify the team immediately, giving the Services Health & Safety Teams reassurance they won’t miss any serious events.
Operational Impact
Quantitative Benefit
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