BareMetrics > 实例探究 > Baremetrics 如何帮助 Smart Passive Income 追回 8000 美元的失败付款

Baremetrics 如何帮助 Smart Passive Income 追回 8000 美元的失败付款

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技术
  • 基础设施即服务 (IaaS) - 私有云
  • 网络与连接 - NFC
适用行业
  • 教育
  • 设备与机械
适用功能
  • 销售与市场营销
关于客户
Smart Passive Income (SPI) 是帕特·弗林 (Pat Flynn) 于 2008 年创立的热门博客。它已发展成为一家名为 SPI Media 的媒体公司,为创作者经济提供有价值的产品和服务。 SPI Pro 是他们基于应用程序的会员社区,为早期创作者和在线企业家提供一个私人空间,让他们聚集、互相支持,并获得顶级的教育和交流机会。
挑战
智能被动收入 (SPI) 团队使用大量工具来运营其业务。其中许多工具都有自己的分析仪表板,但它们彼此不连接,这限制了 SPI 可以访问的可用数据。从 SPI Pro 社区成员那里恢复失败的付款也是 SPI 团队需要解决的一个挑战。
解决方案
Baremetrics 使 SPI 领导团队能够全面了解其会员订阅数据。他们可以通过一个方便的仪表板查看每一条相关信息,然后利用这些信息做出影响绩效的更好决策。 SPI 还使用 Baremetrics 的催款工具 Recover 来弥补收入损失并确保会员资格不会流失。
运营影响
  • The implementation of Baremetrics had a significant impact on SPI's operations. It provided the SPI team with a comprehensive view of their business metrics, enabling them to make informed decisions with confidence. The use of the Recover tool not only helped recoup lost revenue but also improved the customer experience by making the payment recovery process more personal and less intrusive. The tool's customization options allowed SPI's customer experience team to handle the recovery process, which was appreciated by customers. Overall, Baremetrics helped SPI 'grow up properly as a company' by providing more rigorous financial insight.

数量效益
  • Recovered over $8,300 in lost revenue from failed payments in 12 months.

  • The Recover tool paid for itself 8.9 times over in the same period.

  • The SPI team was able to make data-driven decisions leading to the sunsetting of the monthly subscription option in favor of a quarterly payment option.

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