Red Lobster Deploys HR Solution for 700+ Restaurants
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- MicroStrategy
- PeopleSoft
- Brass Ring
- Schoox
- Oracle Financials
技术栈
- MicroStrategy
- PeopleSoft
- Brass Ring
- Schoox
- Oracle Financials
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
- Employee Satisfaction
技术
- 分析与建模 - 预测分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 食品与饮料
- 零售
适用功能
- 人力资源
- 商业运营
服务
- 系统集成
- 软件设计与工程服务
- 培训
关于客户
Red Lobster has been serving high-quality, iconic seafood dishes (and their famous cheddar bay biscuits) since 1968. The international restaurant chain has a workforce of 58,000 employees, operates 700+ locations across North America, and currently earns $2 billion in annual revenue.
挑战
Red Lobster management needed a clear picture of their hiring processes—an untraceable cycle of hiring, termination, and expenses. The process of recruiting teams and managers was constantly generating data, but it was useless without a centralized analytics solution to process it. Red Lobster needed an HR solution that could govern their large employee base and scale out with their growing chain. The solution would need to replace static reporting with an interactive interface, consolidate disparate data, track candidate life cycles, create a robust talent inventory system with skill gap identification, and create an improved talent review process.
解决方案
Red Lobster chose MicroStrategy to execute a full-scale Human Resources (HR) analytics reporting suite. They built a customizable, MicroStrategy-powered dashboard with an intuitive interface and data consolidated from several sources, including PeopleSoft (Core HRIS), Brass Ring, Schoox, and Oracle Financials. It refreshes data on quarterly, monthly, weekly, and even hourly cycles, and centralizes access to nine HR analytics reports. The dashboard enabled leaders to ensure they were hiring the right people, paying competitive wages, and spending hiring costs effectively. It also provided insight into why people chose to leave the company. The dashboard features several reports, including Staffing, Management Roster, Candidates & Hires, Talent Review, and more, enabling management to drive talent development, keep an eye on their hiring practices, and better manage their resource allocation. Now, Red Lobster management can view key KPIs such as performance ratings, promotion potential assessments, and regional staffing as well as aggregate summaries of the management teams. This dashboard also monitors front-line staffing activity like overtime hours, headcount, staffing needs, and more. This once complex, multifaceted staffing process is now simple and accessible.
运营影响
数量效益
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