Total Quality Management Definition | IoT ONE Digital Transformation Advisors

Terms Glossary T Total Quality Management

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	Total Quality Management

Total Quality Management

Formal	A company-wide approach to improving quality and customer satisfaction–including fast response and service, as well as product. Read More
Practical	The key concepts in the TQM effort undertaken by the Navy in the 1980s include: "Quality is defined by customers' requirements." "Top management has direct responsibility for quality improvement." "Increased quality comes from systematic analysis and improvement of work processes." "Quality improvement is a continuous effort and conducted throughout the organization." Read More
Contents

Formal

A company-wide approach to improving quality and customer satisfaction–including fast response and service, as well as product.

Practical

The key concepts in the TQM effort undertaken by the Navy in the 1980s include:

"Quality is defined by customers' requirements."

"Top management has direct responsibility for quality improvement."

"Increased quality comes from systematic analysis and improvement of work processes."

"Quality improvement is a continuous effort and conducted throughout the organization."