NetMotion Mobility® Has Deputies’ Back Through Confidence in Connectivity
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- NetMotion Mobility Mobile Performance Management Software
- Fujitsu Lifebooks
- Sierra Wireless modems
- Verizon Wireless 4G LTE network
Tech Stack
- VPN
- Mobile Performance Management Software
- 4G LTE network
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
Technology Category
- Cybersecurity & Privacy - Network Security
Applicable Industries
- Security & Public Safety
Applicable Functions
- Field Services
- Logistics & Transportation
Use Cases
- Cybersecurity
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The customer in this case study is the Sheriff’s Office in Coweta County, Georgia. The Sheriff's Office is responsible for maintaining public safety and order in the county. They rely heavily on mobile connectivity to receive critical information and alerts. However, they were facing significant challenges with their existing mobile VPN solution. The VPN was causing connectivity issues, cutting off front-line personnel from receiving vital alerts. This was leaving them extremely vulnerable and potentially putting their lives at risk. The severity of the problem led the sheriff to give the go-ahead to do an immediate evaluation of a new solution.
The Challenge
The Sheriff’s Office in Coweta County, Georgia, was struggling with a mobile VPN that triggered connectivity issues and cut off front-line personnel from receiving vital alerts. This left them extremely vulnerable. The VPN’s “traffic light” indicator in the system tray was supposed to show green when connected, yellow for connectivity issues, and red for not connected at all. However, the VPN was freezing, also leaving the status indicator frozen in the connected state. This was a major problem as it could potentially put the deputies in danger if they were not receiving alerts about dangerous situations.
The Solution
The Sheriff’s Office replaced their old VPN with the NetMotion Mobility Mobile Performance Management software. This software solved virtually all of their problems. It provided a secure tunnel for connectivity and integrated well with their systems. The software also offered mobile analytics capability, which allowed them to track various metrics and troubleshoot hardware problems faster. Additionally, the software allowed for fine-tuning of how applications access connections, through NetMotion policies. This was a major advantage as it allowed them to optimize connections and make more efficient use of bandwidth.
Operational Impact
Quantitative Benefit
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