Jitterbit Harmony brings stability and improved customer service to Esri UK
Company Size
1,000+
Region
- Europe
Country
- United Kingdom
Product
- Jitterbit Harmony
Tech Stack
- API web services
- SOAP/XML
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Digital Expertise
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Software
Applicable Functions
- Business Operation
Services
- System Integration
About The Customer
Esri is the global market leader in geographic information system (GIS) software, location intelligence and mapping, helping customers unlock the full potential of data to improve operational and business results. Founded in 1969, Esri software is deployed in more than 350,000 organisations including 90 of the Fortune 100 companies. Esri UK offers GIS solutions to a wide range of markets in both the public and private sector in the UK.
The Challenge
In late 2016, Esri UK faced a data integration challenge. There was a specific use case the company needed to support, with multiple data sources that needed to be connected together to better manage and report on key business information. They needed to pull down information on technical support cases, product utilization statistics and licensing, which was all in several different systems. Their existing software could not support the technical requirements of these integrations. They wanted to connect to multiple API web services using SOAP/XML with the ability to pass dynamic values in the header segment. With just a small team and without the necessary software development skills to build the required solution in-house, Esri UK was not able to support such a deployment and needed to look elsewhere.
The Solution
Esri UK went on to trial Jitterbit Harmony which came out 'head and shoulders' above competing solutions according to Ted, with a high level of engagement from the Jitterbit team throughout the trial. Ted worked closely with the Jitterbit team before implementation, which he believes was 'invaluable in showing that the platform did what we needed it to do technically, and get us up and running quickly'. He was also impressed with the onboarding and introductory videos that he says made the initial setup easy. 'Having been through Jitterbit University, I had the skills to be able to build the integrations we needed,' he says.
Operational Impact
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